Welcome to Lochett Customer Support At Lochett, our mission is to provide you with exceptional products and outstanding customer service. We're here to help you with any questions or concerns you may have. Whether you need assistance with your order, product information, or have a general inquiry, our dedicated support team is ready to assist you.
- All
- Online Shop common questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Online Shop common questions
Once your order has been shipped, you will receive an email with your tracking information. You can also track your order status by logging into your account on our website.
We offer a 30-day return policy for unused items in their original packaging. Please visit our Return Policy page for detailed information on how to initiate a return.
If you need to cancel or make changes to your order, please contact us as soon as possible. Orders can only be modified or canceled before they are shipped.
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by location. Please visit our Shipping Information page for more details.
For care instructions, please refer to the product manual included with your purchase or visit our Product Care page for more information.
